Contact Us

We’re available 24x7x365 for all support requests.

Email

sales@bullfrog.net

Phone

+1 (248) 247-7200

TICKET

Support Portal

Address

901 Tower Dr. #305, Troy, MI 48098

F.A.Q.

Frequently Asked Questions

Can I keep my phone numbers?

Yes. As part of on-boarding, we transfer or “port” all of your phone numbers to our system from your previous provider. We handle all of the paperwork for you.

Do I need a desk phone?

No. You have the option to use a desk phone, pc, mac, tablet, mobile phone, or all of them. More and more customers are choosing to go mobile.

Do I keep my phone lines?

No. Your phone lines are no longer needed because your voice traffic is now routed over your Internet connection. You can cancel them.

What happens when my Internet is down?

Your calls automatically get routed to a cell phone, another location, or to a voicemail box. This feature is called “business continuity”.

Can we use our current phones?

Yes. In many cases, you can. We support a variety of Cisco, Polycom, Yealink, and Astra phone models.

How long does it take to get setup?
We typically complete the installation in a 2-week time frame, which gives the losing carrier time to release your phone numbers, and allows you time to design the call flow with our on-boarding team.
Can we keep our fax machine?
Yes. You can keep your fax machine and connect it to our system through an analog adapter.
Can we transfer calls between offices?
Yes. Connecting multiple office is a major benefit of our system. Calling or transferring calls between offices is seamless.
Can I run a report on calls?
Yes. You can report on users, sites, auto-attendants, hunt-groups, call-queues, and more.
How many calls can we make?
There are no limits to the number of calls you can make. All calls are routed out your Internet connection.

Satisfaction Guaranteed

24/7 Award Winning Support

We're here to support you 24/7/365 for anything you need. You can give us a call, email, or enter a ticket.

30 Day Money Back Guarantee

If for any reason you're not delighted with our service, we'll be happy to give you a refund, no questions asked.